Monarch Stone grants a limited warranty that its castings will be free from defects in material and workmanship for five years from the date of purchase. Defective products will be repaired or replaced, during the period of the warranty, at no cost to the purchaser. Defects must be reported within 30 days after discovery.

In some situations, Monarch Stone may authorize product returns. Due to the nature of our products and the logistics of working across long distances, the cost of a return often exceeds the value of the product. Refunds are issued only for products in resalable condition, and a 25% restocking fee is charged on all returns. Custom shapes, colored products, and special texture products are not returnable. Authorized returns can be scheduled with our regular carriers through our transportation department. Products must be palletized and adequately wrapped for shipping. The customer is responsible for arranging for a forklift to load the products and for all shipping costs; we do not accept COD freight charges.